Inactive Balance Policy
📋 Overview
This policy governs inactive balances on the CloudDonate platform and ensures compliance with UK, US, and EU regulations while providing fair management of dormant accounts.
Publication Date: January 2, 2025
⏰ Definition of Inactivity
A balance is considered "inactive" when:
- Contains funds
- No activity for 12 consecutive months
- Activities include: logging in, deposits, or withdrawals
🗓️ Grandfather Clause
Balances existing before this policy are considered active until 365 days after publication, ensuring no immediate impact on existing accounts.
📧 Inactivity Notifications
We provide multiple warnings to help you maintain active balances:
📅 Notification Schedule
| Timeline | Action | Description |
|---|---|---|
| 6 months | First Reminder | Alert about approaching inactivity |
| 9 months | Second Reminder | Final warning before inactivity |
| 11 months | Third Reminder | 30-day final notice |
All notifications include:
- Explanation of inactivity fees
- Steps to prevent deductions
- Contact information for support
💰 Inactivity Fee Structure
📊 Fee Schedule
| Period | Fee | Cap | Description |
|---|---|---|---|
| Day 1 | 2% | $100/month | Initial inactivity fee |
| Monthly | 2% | $100/month | Ongoing monthly fees |
🛡️ Protection Measures
- Proportional fees - Never exceed 2% of balance
- Monthly cap - Maximum $100 per month
- No negative balances - Fees stop when balance reaches zero
- EU compliant - Similar to Paysafecard and Skrill practices
🔄 Reactivating Your Balance
Easily stop inactivity fees by taking any of these actions:
✅ Simple Actions
- Log into your account - Instant reactivation
- Make any withdrawal - Any amount counts
- Receive a deposit - New funds reactivate balance
🎯 Benefits of Reactivation
- Immediate halt to all fees
- Full access to your funds
- 12-month grace period before next inactivity check
⚠️ Permanent Closure
📅 Closure Timeline
| Period | Action | Description |
|---|---|---|
| 48 months | First Closure Warning | 24 months until closure |
| 60 months | Second Warning | 12 months until closure |
| 71 months | Final Notice | 30 days until closure |
| 72 months | PERMANENT CLOSURE | Account closed, funds abandoned |
📧 Closure Notifications
| Timeline | Notification | Content |
|---|---|---|
| 24 months | First Reminder | Inactivity status + closure timeline |
| 36 months | Second Reminder | Fee status + closure timeline |
| 47 months | Final Notice | 30-day closure warning |
🛡️ Fee Limitations
💡 Protection Features
- Maximum fee cap - Never exceed $100 per month
- Balance protection - No negative balances allowed
- Proportional fees - Fair and reasonable charges
- EU compliance - Meets all regulatory requirements
📊 Example Scenarios
| Balance | Monthly Fee | Actual Deduction |
|---|---|---|
| $5,000 | 2% = $100 | $100 (capped) |
| $1,000 | 2% = $20 | $20 |
| $50 | 2% = $1 | $1 |
| $25 | 2% = $0.50 | $0.50 |
📅 Complete Timeline
🗓️ Detailed Schedule
| Month | Action | Fee Applied |
|---|---|---|
| 0 | Last activity | None |
| 6 | First reminder | None |
| 9 | Second reminder | None |
| 11 | Third reminder | None |
| 12 | Inactive status | 2% fee |
| 13-35 | Monthly fees | 2% each month |
| 36 | Closure warning #1 | 2% fee |
| 37-47 | Monthly fees | 2% each month |
| 48 | Closure warning #2 | 2% fee |
| 49-58 | Monthly fees | 2% each month |
| 59 | Final warning | 2% fee |
| 60 | PERMANENT CLOSURE | Final 2% fee |
📞 Support & Questions
📧 Contact Information
- Email: admin@cdonate.com
- Support: maksym@cdonate.com
🆘 Need Help?
- Account reactivation assistance
- Fee calculation questions
- Policy clarification
- Technical support
🏢 Company Information
EDGESEC TECHNOLOGIES LIMITED
Company number: 16524488
Address: 128 City Road, London, United Kingdom, EC1V 2NX
This policy ensures fair management of inactive balances while maintaining compliance with international regulations.